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Forum topic: Govia Great Northern - Do you always know which station you're at when it's dark?

Govia Great Northern - Do you always know which station you're at when it's dark?

PGC Webmaster

07 Dec 2015 23:41 #1851

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Now that evenings are well and truly "drawn in", the...

Now that evenings are well and truly "drawn in", the problem of knowing how far you've got to on trains is affecting people travelling on Great Northern trains.  Some of the stations are very poorly lit and don't have big enough signs with the station name. 

great northern logoThere's a very simple solution, of course, at zero cost.  The train company should just tell its drivers to announce each station - also helpful, of course, to people with eyesight problems at any time of day.  Ironically, it's the most easily recognisable stations - Finsbury Park and Alexandra Palace - that are most often announced, while dingy little stations like Haringey or Bowes Park don't get a mention.

One Palmers Green resident has been in touch with Govia Great Northern about the problem.  The company say they can't do anything without knowing exactly which train is involved.  She therefore suggests that the easiest way to notify them is to use Twitter.  Govia Great Northern have a Twitter account - @GNRailUK - that is monitored continually by an employer.  Every time that Joe or Megan or Sam log on or off they tweet to let people know.

So the suggestion is that every time a driver fails to announce the station name you should send a tweet with the time, direction of travel and name of the station.

If you don't use Twitter, there's an online form that you can fill in:

 www.thameslinkrailway.com/contact-us/form

A reminder of the Twitter username:  @GNRailUK.

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Govia Great Northern - Do you always know which station you're at when it's dark?

Adrian Day

08 Dec 2015 10:11 #1852

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It's a good idea. Travelling on the line for over 20 years means I can spot every visual cue at every station - but hardly a trip goes by without someone asking what station we're at.

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Govia Great Northern - Do you always know which station you're at when it's dark?

Jenny Bourke

12 Dec 2015 23:07 #1890

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I hope people will get in touch with Govia so they can make a much needed change, which will help the travelling public. Thanks for making the post.

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Govia Great Northern - Do you always know which station you're at when it's dark?

Katy McGilvray

15 Dec 2015 00:24 #1900

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People were asking for this back when the line was run by First Capital Connect and unfortunately nothing happened. Maybe this new company could be persuaded.

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Govia Great Northern - Do you always know which station you're at when it's dark?

Wendy Sands

25 Jan 2016 16:28 #1954

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Thanks for posting the twitter address - I've been threatening to write and complain for years but never knew how to contact the right person. Hopefully lots of other people will take up your suggestion of twittering annoyance with this company's lethargy in dealing satisfactorily with this problem and on a regular basis until they actually do something! Now I've realised how easy it is, I will certainly be following up my initial tweet at regular intervals.

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