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TOPIC: Great Northern operator asked to reconsider ticket office proposals
Great Northern operator asked to reconsider ticket office proposals
25 Mar 2016 20:46
#2074
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PGC Webmaster  Topic Author |
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Go to original article The body that represents public transport users in London is to ask the operator of Great Northern and Thameslink rail services to reconsider its proposed changes to ticket offices, including those at Palmers Green and Winchmore Hill.
It was noted that in Monday and Tuesday morning peak hours ticket offices at some of the "Model 1" stations sell large numbers of weekly tickets, in excess of the figure of fewer than 12 tickets per hour used to define "Model 1". London TravelWatch consider that proper ticket offices should be in operation at such times. Palmers Green is one of the stations that Govia has assigned to "Model 1". Further information An earlier report on Palmers Green Community - to be read in conjunction with the forum comments below it, which include some more detailed information The statement by the London TravelWatch Board The Report prepared by the London TravelWatch Secretariat (note that the Board did not fully endorse the recommendations in this report and has instead taken a firmer line with Govia). |
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The Board of London Travelwatch met on 22nd March to consider Govia Thameslink Railway's proposals, along with a report prepared by the London TravelWatch Secretariat and some 8,000 responses to the consultation from various organisations and individuals, plus several petitions. Following its meeting the Board issued a statement saying that it was not able to support the proposals at the moment and suggesting that GTR should "develop a more considered proposal which could be piloted at a few carefully chosen stations".
Some of the issues involved are described in the Board's statement and in the Secretariat's report. They included
Great Northern operator asked to reconsider ticket office proposals
31 Mar 2016 09:01
#2075
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Roger Blows  |
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Govia has quickly earned the same reputation enjoyed by its predecessor on the Hertford Loop. Weary passengers are regularly punished by cancellations, short trains, overcrowding, late-running, closed waiting rooms and an overall sense that they are a bit of a nuisance. Jam tomorrow in the form of new rolling-stock is no compensation for the current woeful performance which now seems set to include closure of ticket offices. Cancellations from Moorgate are put down to unavailability of staff, whatever that may imply. If Govia treats its staff as it does its passengers, there is little hope for either group. This line is surely a money-spinner with a large captive clientele - if Govia cannot make a go of it, let it get out of the business.
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Great Northern operator asked to reconsider ticket office proposals
01 Apr 2016 01:22
#2078
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Basil Clarke  |
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I see that Great Northern performance
came in for some stick in Parliament this week
- not for the first time.
"We believe our plans to improve staff availability, train reliability and the work we’re doing with Network Rail to reduce the number of signalling and track faults will make a real difference." How many times have we heard that before? Not mentioned is that Govia (like FCC before them) are unable to provide a full service during school holidays because drivers want to take their days off to be with their kids. They simply haven't got enough drivers despite all the talk of training drivers. I heard somewhere that they've been trying to poach drivers from Abellio (who run the other Cambridge-London line) by paying higher wages - if so, it doesn't seem to have worked. |
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Great Northern operator asked to reconsider ticket office proposals
01 Apr 2016 19:48
#2081
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PGC Webmaster Topic Author |
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London TravelWatch have now published some additional material relating to Govia's proposals for changing arrangements for selling tickets. Follow the links below:
Appendix A - The original letter from Govia outlining their proposals (February 2016) Appendix B - Updated summary of consultation responses Appendix C - All correspondence from MPs,AMs, local cllrs,local authorities, @RMTunion & @ThameslinkUsers. These include a letter from Joanne McCartney, Assembly Member for Haringey & Enfield, seeking various assurances. Ms McCartney refers in her letter to a meeting that she held with Govia and says that she continues to object to certain aspects of the proposals, in particular that the full range of tickets will not be available at all stations. From the point of view of a user of Palmers Green station, service would improve inasmuch as a member of staff would be on the station throughout. However, my interpretation of the proposals is that it would no longer be possible to purchase several useful ticket types - eg tickets starting from other stations, tickets for future dates, tickets with seat reservations or any cut-price Advance tickets, all of which can currently be bought from the station during most of the day on weekdays and for a more restricted period at weekends. |
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Ticket office petition attracts 13,000 signatures
19 Apr 2016 13:11
#2110
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PGC Webmaster Topic Author |
An online petition to Govia requesting that ticket offices are not closed has so far attracted 13,076 signatures. The petition, on the 38 Degrees website and initiated by Martin Abrams, reads as follows: TO: GOVIA THAMESLINK RAILWAY LTD |
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